NIRO × Instagram

Turn Instagram conversations into real customer relationships.

NIRO turns Instagram DMs and post comments into meaningful customer conversations, answering questions, capturing leads, booking appointments and bringing your team in when needed.

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Beatriz Beauty CenterBusiness chat · Active now

Today 9:12 AM

Hi! I'd like to book an appointment at Beatriz Beauty Center.

Hello! 👋 Thank you for reaching out to Beatriz Beauty Center. We'd be happy to help you book an appointment. What service are you interested in?

I'm interested in a facial. Do you have any available slots this week?

Yes! We have a few openings this week for facials:• Wed, May 7 at 11:00 AM• Thu, May 8 at 2:00 PM• Sat, May 10 at 10:00 AMWhich one works best for you?

Can I book for Thursday, May 8 at 2:00 PM please?

One assistant. One conversation.

Everything your customers need, right inside Instagram

From answering questions to booking appointments and capturing leads, NIRO handles the conversation using your business knowledge.

  • AI Conversations

    Answer customer questions using your approved business knowledge.

  • Comment Replies

    Respond to customer comments and continue the conversation in Instagram DMs.

  • Customer Recognition

    Automatically create and update customer records from every conversation.

  • Lead Capture

    Collect the information you need to qualify leads through natural conversation.

  • Human Handover

    When needed, NIRO alerts your team and hands over the conversation smoothly.

How it works

From the first message to the next action.

NIRO understands the request, uses your business information and keeps customer data connected.

  1. "Hi, I'd like to book a facial this weekend."

    Customer

    Sends a message

  2. Instagram

    New message received

  3. NIRO

    Understands the request

  4. Knowledge

    Checks your business information

  5. Calendar

    Finds available slots

  6. CRM

    Updates customer record

  7. "Your appointment is confirmed!"

    Customer

    Receives the answer

All connected. All in one customer experience.

Get started

Connect your Instagram Business account.

Connect Instagram and let NIRO start handling customer conversations, comments and leads.

  1. Connect your Instagram

    Link your Instagram Business account to NIRO.

  2. Choose what NIRO handles

    Set up replies, lead capture and customer conversations.

  3. Configure your conversation flow

    Add the business knowledge NIRO answers from.

Instagram connectedNIRO is ready to handle your Instagram conversations.
Why Instagram with NIRO?

More than social media.

Turn Instagram engagement into conversations, qualified leads and lasting customer relationships.

  • Respond instantly

    Answer customer questions in Instagram DMs and keep conversations moving.

  • Turn interest into action

    Guide conversations from comments and DMs toward qualified leads and appointments.

  • Keep the relationship connected

    Customer information and conversation history stay connected inside NIRO.

From engagement to action

Turn Instagram interest into real customer conversations.

A simple flow from comment to DM to booking, all automated with NIRO.

AAnita MehtaInstagram· Active

  • Conversation history
  • Lead information
  • Appointment — Sat, 11:30 AM
  • Customer details
An Instagram post from Beatriz Beauty Center advertising a summer skincare treatment, with a customer asking the price and the business replying that it will send details by DM
  1. Instagram comment
  2. NIRO reply
  3. Private DM
  4. Lead captured
  5. Message sent!
FAQ

Instagram chatbot FAQ

Ready to connect Instagram?

Turn Instagram conversations intocustomer relationships.

Let NIRO handle the conversations while your team focuses on the customers who need you most.

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Let's grow together with Instagram. ✨