NIRO × WhatsApp
Turn WhatsApp conversations into real customer relationships.
NIRO brings AI-powered conversations, appointment booking, lead capture and human handover directly to WhatsApp, using the same business knowledge, calendar and customer record across your customer experience.
- No credit card required
- Quick setup
- Cancel anytime
Everything your customers need, right inside WhatsApp
From answering questions to booking appointments and capturing leads, NIRO handles the conversation using your business knowledge.
AI Conversations
Answer customer questions using your approved business knowledge.
Appointment Booking
Check availability, book appointments and allow customers to reschedule or cancel.
Customer Recognition
Automatically create and update customer records from every conversation.
Lead Capture
Collect the information you need to qualify leads through natural conversation.
Human Handover
When needed, NIRO alerts your team and hands over the conversation smoothly.
From the first message to the next action.
NIRO understands the request, uses your business information and keeps customer data connected.
"Hi, I'd like to book a facial this weekend."
Customer
Sends a message
WhatsApp
New message received
NIRO
Understands the request
Knowledge
Checks your business information
Calendar
Finds available slots
CRM
Updates customer record
"Your appointment is confirmed!"
Customer
Receives the answer
All connected. All in one customer experience.
Connect your WhatsApp Business number.
Set up your Business connection and get NIRO ready to handle customer conversations.
Connect your Meta Business account
Use your existing Meta Business setup to get started.
Add your WhatsApp credentials
Enter your API details and phone number.
Configure the connection
Set preferences and webhooks.
More than a messaging channel.
Turn everyday conversations into meaningful customer experiences with the power of AI, your business knowledge and your team.
Respond instantly
Answer customer questions in WhatsApp chats and keep conversations moving.
Convert conversations
Turn questions into bookings and qualified leads.
Keep the relationship
Customer information and conversation history stay connected.
WhatsApp chatbot FAQ
Yes. NIRO uses Meta's Coexistence, so you connect the number you already use with the WhatsApp Business app. When you reply from your phone, the assistant goes quiet on that chat until someone presses Resume assistant in the dashboard.
About 20 to 40 minutes, one time, using Meta's official Embedded Signup. Have your Facebook login, the business phone with the WhatsApp Business app, and a card for Meta's billing ready.
A business email, access to your website's domain settings and your business documents. For WhatsApp you also need your Facebook login, the business phone with the WhatsApp Business app, and a card for Meta's billing.
Yes. Voice notes are transcribed and answered just like typed messages.
WhatsApp only allows flexible replies within 24 hours of the customer's last message. The NIRO inbox shows the time left, and outside the window only approved templates are sent. Booking confirmation, reminder and cancellation templates are created for you in each customer language.
Meta bills WhatsApp conversation charges directly to your business, on your own Meta account.
Yes, on your website (up to 5 per message), WhatsApp and Instagram. Your team sees every photo in the inbox. The assistant reads any caption, but it does not analyse the image itself.
No. NIRO is one assistant with one knowledge base, one calendar and one customer record. The same answers, bookings and customer history apply whether someone messages your website, WhatsApp or Instagram.
Your customers are already on WhatsApp.Let NIRO meet them there.
Give customers instant answers, effortless booking and a direct path to your team, all through one AI assistant.